Terms of Service

1. Agreement

These Terms of Service form an agreement between The Lead Locker and the business that creates an account, requests a quote or places an order ("you"). By creating an account or accepting a quote you confirm that you have authority to bind your business and that you accept these terms, the Privacy Policy and the Data Use Policy.

2. Accounts

Accounts are issued to businesses, not to consumers. You must provide accurate account information and keep it current. You are responsible for all activity under your account and for the security of your credentials, and you must notify us promptly if you believe your account has been accessed without authorization. We may suspend or close an account that contains inaccurate information or that is used in breach of these terms.

3. Quotes

Quote requests are submitted through the list builder or by contacting us. A request is not an order and does not reserve records. We review availability against your targeting criteria and issue a quote stating the available record count, price, estimated fulfillment time, exclusivity terms and expiration date. Quotes are valid for 7 days unless a different period is stated on the quote, and availability may change once a quote expires. We may decline a request, including where the targeting cannot be fulfilled or where the intended use appears inconsistent with the Data Use Policy.

4. Orders, pricing and payment

Accepting a quote and completing payment creates an order on the terms shown on that quote. The minimum order size is 1,000 records. Prices are quoted per order and are exclusive of any taxes, duties or bank charges that apply, which are your responsibility. Payment is processed by a third-party payment processor; we do not store card details. Because datasets are prepared to your specification and delivered digitally, orders are not cancellable once fulfillment has begun and payments are non-refundable except as set out in clause 7 or where required by law.

5. Fulfillment and delivery

Fulfillment is performed manually by The Lead Locker. Most datasets are delivered within 24–48 hours of payment depending on size and targeting complexity; stated timeframes are estimates, not guarantees. Files are delivered as CSV or XLSX inside your account and are accessible only to the account that placed the order. If the number of records available at fulfillment is lower than the quoted count, we will contact you to adjust the order or refund the difference before delivery.

6. Exclusivity terms

Exclusivity is defined per dataset and is recorded on the applicable quote and order. Where a dataset is described as shared, the same records may be supplied to other customers. Where an exclusivity period applies, we will not supply the same records to another customer for the stated period. The terms shown on your order govern that order.

7. Replacement

Eligible data-quality issues may be submitted within 14 days of delivery in accordance with the Replacement Policy. Approved records are replaced with records matching the original targeting. Replacement is the sole remedy for data-quality issues and does not cover sales outcomes, response rates or campaign performance.

8. Permitted use

Delivered datasets are licensed for your own internal business use. Resale, redistribution and sublicensing are not permitted. You are responsible for ensuring that your use of purchased data — including telephone, SMS, email and postal outreach — complies with all applicable laws, regulations and industry requirements. Purchasing data from The Lead Locker does not itself establish permission for any particular outreach method. Full detail is set out in the Data Use Policy, which forms part of these terms.

9. Intellectual property

The website, the list builder, the catalog structure and all The Lead Locker branding remain our property. Nothing in these terms transfers ownership of a dataset; you receive the non-exclusive, non-transferable licence described in clause 8.

10. Disclaimers

Datasets are compiled from third-party and public sources and are supplied on an "as is" basis. Data changes constantly, and while we apply the verification processes described on each dataset page we do not warrant that every record is accurate, current or complete. We do not guarantee responses, appointments, interest, conversions, revenue or any sales outcome from any dataset.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue or business opportunity. Our total aggregate liability arising out of or relating to an order is limited to the amount you paid for that order. Nothing in these terms excludes liability that cannot lawfully be excluded.

12. Indemnity

You will indemnify The Lead Locker against claims, penalties and costs arising from your use of purchased data in breach of these terms, the Data Use Policy or applicable law.

13. Suspension and termination

You may close your account at any time. We may suspend or terminate access where you breach these terms, where payment fails, or where use of the service appears unlawful. Clauses covering permitted use, disclaimers, liability and indemnity survive termination.

14. Changes

We may update these terms. The version in force at the time you accept a quote governs that order. Material changes will be reflected on this page with a revised date.

15. Governing law and contact

The governing law and venue applicable to these terms are stated on the order documentation issued to you. Questions about these terms can be submitted through the contact page.