Policy
14-Day Lead Replacement Guarantee
This page describes the current replacement process. Order-specific terms are recorded on each order.
Eligible records containing validated inaccurate contact information may be submitted for replacement within 14 days of delivery. Requests are submitted from the Replacement Center in your account against a specific order.
Potentially eligible issues
- Invalid or disconnected phone number
- Invalid email address
- Materially incorrect contact information
- Duplicate record within the delivered dataset
- Other eligible data-quality issue as determined during review
Not covered
- The prospect did not answer
- The prospect was not interested
- The prospect refused the offer
- No appointment was set
- Campaign performance was below expectations
- The customer did not convert or close
- Lack of revenue or sales results
How to submit a request
- Select the order the records were delivered under.
- Upload a CSV or XLSX of the affected records, or submit them individually.
- Select an issue type for each record: Invalid Phone, Invalid Email, Incorrect Contact Information, Duplicate, or Other Eligible Data Issue.
Review statuses
- Submitted
- Under Review
- Approved / Partially Approved / Rejected
- Replacement Processing
- Replacement Ready
- Completed
Scope
The Lead Locker's replacement guarantee applies to eligible data-quality issues. It does not guarantee answers, responses, appointments, interest, conversions, revenue or sales performance.
This document describes The Lead Locker's operating policy. It is not represented as final attorney-reviewed legal text and may be updated.